Terms & Conditions
Round Tree Farm warrants that goods shipped will conform to the order terms accepted by Round Tree Farm and shall be free from defects in material and workmanship. Purchaser's sole remedy in the event of warranty claim shall be either the recovery of the purchase price of the defective product or a substitution of a conforming product, at Round Tree Farms option. Without limiting the generality of the foregoing, Round Tree Farm shall in no event have any liability for defects in or damage to products in or in connection with which Round Tree Farm products are used, down time of any machines or equipment, production delay or stoppages, shipping delays or cancellations, loss of business or profits or any incidental or consequential damages or losses, what so ever. This section sets forth the only warranty applicable to the goods purchased herein: and no other warranty, expressed or implied, including any warranty or merchantability of fitness shall apply to the goods, all such warranties being hereby disclaimed by purchaser.
Written notice of any claim for defective or product shortage shall be delivered by purchaser to Round Tree Farm within 7 days of receipt of order. In the absence of such notice, purchaser will be deemed to have waived all such claims.
Claims for damaged merchandise must be reported to the carrier within 24 hours upon receipt of shipment. Upon Carrier notification, hold on to all merchandise, packing material and containers. Once the damaged products are inspected by the Carrier they will issue a damage inspection report which will be forwarded to Round Tree Farm. If carrier approves damages a damage claim number will be issued and Round Tree Farm will issue you a credit for the approved damage amount, usually in the manner the payment was received.
Non Perishable Items
May be returned for any reason within (10) days of receipt of order provided the items are returned undamaged and unopened with the original packing materials and documentation. Returned merchandise is subject to a 25%re-stocking fee. Shipping charges are non-refundable.
Fresh or Perishable items
If you have received a defective product, Contact Round Tree Farm immediately. Upon return of the defective product, we will replace that product or refund your purchase price at Round Tree Farms option. Prior approval for returns must be first obtained from us. Credit will not be issued without return authorization.
United Parcel Service (UPS)
Standard shipping is via UPS ground. UPS does not guarantee delivery transit times to any address within the 48 continental states. Insurance against loss, damage, or rifling is included at no extra cost up to $100. Time-in-transit notes: On UPS holidays - Nov. 28, Dec. 25, and Jan. 1 - there is no time in transit movement for any packages tendered to UPS.
United States Postal Service (USPS)
USPS Priority mail is available for an additional charge. Average transit times 2-3 business days. USPS does not guarantee this transit time. Delivery confirmation will be used which offers limited tracking. USPS does not provide insurance against loss, damage, or rifling. Insurance can be provided at customer option if indicated on order. Current USPS insurance premiums will be in addition to shipping charges.
Retail orders can be canceled prior to shipment if received 48 hours before scheduled ship date